
Effective techniques for asking questions in a consultative selling process: - Understand the customer's goals and needs before asking questions. - Begin with open-ended questions to encourage detailed responses. - Use probing questions to delve deeper into the customer's challenges or requirements. - Ask clarifying questions to ensure a clear understanding of the customer's responses. - Utilize "why" and "how" questions to uncover underlying motivations and priorities. - Seek the customer's opinion or feedback on potential solutions or options. - Use closed-ended questions sparingly to confirm specific details or preferences. - Consider the customer's communication style and adjust the questioning approach accordingly. - Use a conversational tone and active listening skills to make the customer feel comfortable sharing information. - Avoid leading...